Payment & Ordering FAQ
Payment
What payment methods do you accept?
What payment methods do you accept?
We currently acceptPayPalfor all online purchases.
You can pay using your PayPal balance, linked bank account, ordebit/credit cardthrough PayPal Checkout.
Do I need a PayPal account to place an order?
Do I need a PayPal account to place an order?
No, you don’t need a PayPal account.
During checkout, select“Pay with Debit or Credit Card”to complete your purchase without signing in.
What currency does Carbou charge in?
What currency does Carbou charge in?
All orders are processed in U.S. Dollars (USD).
If your bank uses a different currency, the final amount may vary based on your bank’s exchange rate and fees.
How do I place an order on your website?
How do I place an order on your website?
- Add items to your cart
- Proceed to checkout
- Enter your shipping details
- Select PayPal as your payment method
- Review and confirm your order
Once completed, you will receive an order confirmation email.
Order
Can I modify or cancel my order after placing it?
Can I modify or cancel my order after placing it?
We can help update or cancel your orderas long as it has not shipped yet.
Please contact us as soon as possible with your order number.
My payment failed—what should I do?
My payment failed—what should I do?
If your PayPal payment fails:
- Try a different card or funding source inside PayPal
- Ensure your billing address matches your bank’s records
- Clear your browser cache or try a different device
Still having trouble? Reach out to us and we’ll assist you.